faq detailed response
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How can I use so much service when I'm not at home all day?
Many appliances in your home are operating even when you are away. Most heat or air conditioning units are still working, even though you may change your settings when you are away. During the summer months if the outside temperature reaches 95 degrees and your thermostat is set on 80 degrees, your unit is working to change the temperature by 15 degrees. Your refrigerator/freezer and your water heater are two other good examples of appliances that work when you are away.