UtilitieS : ELECTRIC


The City of Shelby operates its own electric distribution system with four substations containing a total of 14 circuits and 146 miles of lines. Shelby also has five peak shaving generators that are used to reduce power costs during peak times. Shelby has a capacity of 65 Mw with a system peak in 2012 of 46 Mw.

The City is a member of North Carolina Municipal Power Agency 1, which provides power from the Catawba Nuclear Facility. This association provides Shelby with an abundance of base load generation.  NCMPA1 is a 75% owner of Reactor No. 2.

Shelby's Electric Department consists of 9 employees with 70+ years of combined experience providing service to over 7,500 customers. To view our service area, click here.


Front Row: Eugene Philbeck, Steve Greene, Geoffrey Heffner, Chris Anderson

Second Row: Marc Kennedy, Eric Pruett, Brian Keever, Freddie Ellis, Robert Weaver


ElectriCities of North Carolina

Shelby is a member of ElectriCities of North Carolina. ElectriCities is a non-profit government service organization representing cities, towns and universities that own electric distribution systems. Today, ElectriCities represents 98 members in North Carolina, South Carolina and Virginia.

 This association helps Shelby to provide large utility company service while its customers enjoy the local personal service of a small town utility. ElectriCities provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services. Through consolidation of these services, Shelby saves their customers the expense of administering these functions locally.  To read the latest ElectriCities Hometown Connection, click here.

Electric Service Needs
Shelby along with ElectriCities will assist your company or business by providing competitive rate options and programs that assure that you get the lowest cost for electric service. ElectriCities have a team of experienced energy service personnel that will evaluate your operations and electric service needs and provide you with an estimate of your electric service costs for customers in Shelby. Our free assistance includes the following:


  • Electric service cost estimates based on estimated kilowatts and kilowatt hours
  • Electric service facilities including transformers sized to serve estimated peak kilowatt load
  • Energy efficiency studies and recommendations
  • Lighting evaluations with energy efficiency recommendations
  • Peak load management recommendations
  • Power quality evaluations and recommendations
  • Power audits to determine load management options and feasibility
  • Electrotechnology information and benefits
  • Evaluation of HVAC specifications for optimum sizing and operation of mechanical equipment

Electric Safety

The Electric Department has an outstanding safety record.  The department has earned the American Public Power Association’s 2005, 2006, 2008 and 2010 Electric Utility Safety Award for safe operating practices.  The award is in the category for utilities with 15,000-29,999 worker-hours of annual worker exposure.  APPA is the national organization representing more than 2,000 not-for-profit, community and state-owned electric utilities.  The Electric Department has also won the Annual Municipal Electric Safety Award from ElectriCities of North Carolina for no lost time accidents 14 years in a row, 1999-2012.



The Electric Department has earned the Reliable Public Power Provider (RP3) Platinum designation from the American Public Power Association for 2007-2008, 2009-2010 and 2011-2012, and the Gold designation for 2013-2015. The RP3 program acknowledges public power utilities who provide outstanding service and demonstrate their commitment to provide safe and reliable power to the community.


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For questions regarding electric rates, your utility bill or the NC GreenPower Program, please click here to visit our Customer Services page.


 For Questions or Comments
Geoffrey Heffner
Electric Superintendent
Electric Service Supervisor
Phone: 704-484-6840 
Phone: 704-484-6840



Before construction, excavation or digging is done on your premises, call 811 to have underground utility lines located and marked. 


George W. Clay, Jr. Utility Operations Center
PO Box 207, Shelby, NC 28151-0207 (mailing)
824 W Grover Street, Shelby, NC 28150 (shipping)
Phone: 704-484-6840 * Fax: 704-484-6808
Office Hours: 7:30 am – 4:00 pm Monday - Friday



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