NOTICE

CITY IMPLEMENTS COLLECTION CHARGE …….

 Effective June 2008, the City will charge a $50.00 collection charge to all accounts that are unpaid on the date for scheduled disconnection.  Past due balances must be paid before the scheduled disconnection date to avoid a charge. All accounts that are subject to disconnection receive a message in the gray shaded portion of their utility bill that states the date services will be disconnected if past due amounts are not paid in full.  All past due balances including late penalties must be paid before the disconnection date to avoid the collection charge. If the account is paid on or after the disconnect date the collection charge and the past due amounts must be paid before the account is reinstated.  
This charge will take effect on the first scheduled disconnect day in June.

With questions, please contact our Customer Services Department at 704-484-6866 or 704-484-6831.