WELCOME to the  City of Shelby’s Customer Services Department!

Phone: 704-484-6866

The goal of the Customer Services Department is to provide our customers with courteous, responsive and accurate services, as well as uniform procedures, rates and charges that will treat all customers in a fair and indiscriminate manner.

TempTracker365
Temperatures above or below the normal average affect how hard your system has to work to keep up. In turn, this affects your energy usage and your monthly bill. Use the TempTracker365 feature below to check the average temperature where you live.

Click on the graphic below for a short video with important information on how the weather affects your home and energy bills.

OUTDOOR PAYMENT KIOSK

The City's outdoor Payment Kiosk is a convenient way to pay your bill 24/7.  Your payment instantly posts to your account, and you can check your balance and account information. Click the photo below to watch a video with instructions on how to use the Payment Kiosk. (Note: the “Past Due Payment Option” shown in the video is not currently available on the City’s payment Kiosk.)