City of Shelby
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FAQ's
Expand/Contract Questions and Answers
Can I bring my own alcoholic beverage, pour it into a social district cup and walk around in the social district?
No. Only drinks purchased from participating, permitted businesses within the social district are allowed. No outside beer, wine, or liquor can be brought into the social district.- The City does not install these type of signs. The streets are for the movement of traffic and the City does not endorse the use of the streets for play areas.
- No. Beverages should be disposed of in the appropriate receptacle prior to exiting the social district.
- No. No person shall possess an alcoholic beverage while driving a vehicle, including bicycles, golf carts, and scooters. An open container of any alcoholic beverage is also prohibited in the passenger area of any vehicle while on the right-of-way within the social district.
Yes, Please remove all lights, ornaments, tinsel, and stands before placing your tree at the curbside. No artificial trees.
Contact the Public Works office for more information at 704-484-6846.
- Call 704-484-6845, Shelby Police Department
- Call our administration office at 704-484-6846 or search our Solid Waste Department webpage for more information about trash pick and scheduling.
- You can call the Shelby Police Department’s non-emergency number at 704.484.6845. In case of an emergency, when an immediate response is needed, call 911 to report the details of the crime you witness.
- In North Carolina and the City of Shelby the speed limit on the open highway is 55 MPH and on residential streets 35 MPH unless a sign is posted showing a different limit. Several residential areas in Shelby are 25 MPH and there are many major streets that are 45 MPH and these limits are posted. When traveling stay alert.
- Traffic signals in the city of Shelby may be maintained by either NCDOT or the City. Please call the Administration Office at 704-484-6846 or Customer Services at 704-484-6866 to report these problems.
- Call the Administrations Office at 704-484-6846 or Customer Services at 704-484-6866.
- Contact our Administration Office at 704-484-6846 to report sign problems.
- Contact City of Shelby's Building Inspection Department at 704-484-6805.
How do I report nuisances like abandoned vehicles, overgrown lots and dilapidated housing, or pest problems with rodents and snakes?
Concerns such as abandoned vehicles, overgrown lots, dilapidated housing, and problems relating to pest are not a part of solid waste collection or street clean up. These issues are addressed by the City of Shelby's Building/Planning Department they may be contacted at 704-484-6829- Call our administration office at 704-484-4846 or email us about your inquiry or concern, with as much detail on the address, location, and description as possible to: scott.black@cityofshelby.com
- Businesses can use the 'Participating & Non-participating Businesses' link on this webpage to indicate their preference for participation in the Uptown Shelby Social District.
A single patron may purchase any combination of the following at one time:
- Two beers, or
- Two wines, or
- One wine and one beer, or
- One mixed drink
See N.C. Gen. Stat. 18B-300.1 (e)(3) and 18B-1010.
Leaves, limbs, and grass clippings are picked up on a routine cycle. Usually the routine is weekly. However, during heavy season's the routine could take up to three weeks to complete.
Leaves and grass clippings should be raked into two separate piles and left loosely on the curbside. Please do not bag your leaves or grass clippings and do not rake them into the street, for this is hazardous for traffic and should it rain it clogs the drainage paths. When utilizing the area between the roadway and a sidewalk, the sidewalk should not be covered at anytime.
- Signage or window clings will be displayed in businesses to identify whether the establishment has opted-in or out of the social district. Participating & Non-participating Businesses will also be noted on this webpage once the ABC Commission grants approval of the social district.
- Alcohol Law Enforcement (ALE) and local law enforcement have jurisdiction over the social district.
- Signage will be posted at prominent points to indicate the boundaries of the district. A map of the social district and its boundaries is found on the city webpage.
- Contact Building / Planning Services for a permit at 704-484-6829.
- For dead animal removal, call 704-484-6846 during business hours Monday-Friday, 7:30am - 4:30pm.
- Customers who observe a manhole or storm drain overflow should report these to the Utility Operation Center between the hours of 7:30-3:30 or after hours at 704-484-6845. If you observe overflow from your toilet please report to Customer Services at: 704-484-6866.
- City issued containers are the property of the City of Shelby. Please leave the container in the rear yard, near the home of your residence when you move.
- If there is not a roll-out container at your home, please contact us at 704-484-6846 to request one. Customer Service will verify your account or begin a new account for you and process a work order for a container delivery. Upon receiving your container an information calendar regarding your collection instructions will be delivered within the next business day.
- All residential households are charged a monthly fee per month on their utility bill for services. These services include: household garbage, compost, and bulky item collection (furniture, limbs, grass clippings, leaves, etc).
- In case of street drainage problems, call the Utilities Operation Center Office at 704-484-6840.
Occasionally a container may be missed or dispatched to the main office of why we were unable to service your container. Please call 704-484-6846 for a possible dispatched record, if no explanation has been recorded, your container will be serviced as soon as possible, usually by the end of the next business day.
- From time to time maintenance is required on containers. Please call 704-484-6846 to request a repair. If the container is beyond repair due to normal wear and tear, or was damaged while being serviced, it will be repaired or replaced. Containers damaged as a result of vandalism or abuse must be replaced at the resident's expense (containers are $70).
- All businesses located within the social district have the option to opt-out of the district; they do not have to allow alcohol within their place of business. Signage will be provided to all participating and non-participating businesses to clearly indicate their status within the district.
- Monday through Sunday from 10:00 am until 10:00 pm.
- The cup clearly displays a logo or some other mark that is unique to the social district in which it will be consumed.
- The cup clearly identifies the permittee from which the alcoholic beverage was purchased.
- The cup displays, in no less than 12-point font the statement, "Drink Responsibly. Be 21."
- The cup shall not hold more than 16 fluid ounces.
- The cup is not comprised of glass.
- If it is stolen while out on your collection day, your container will be found or replaced at no cost to you. If, the container is stolen from your residence at a time other then when it should normally be out, you will be required to file a police report of the stolen container, and will be responsible to pay for a replacement (that cost is $70). If the occupant moves, the container is issued to the address with a serial ID number and should be left for the next occupants use.
- City crews do not pick up construction debris; residents and /or their contractor are responsible for hauling and disposing of this material. Construction and demolition debris is accepted at the Cleveland County Landfill. Please call 704-480-5508 for further information.
- Individuals who leave the social district in possession of open containers of alcoholic beverages can be criminally charged, including aiding and abetting another.
- A social district is a defined outdoor area where alcoholic beverages, sold by an establishment licensed for the sale of alcoholic beverages for on-premises consumption, may be consumed.
Please review the Solid Waste Department, Info webpage for a color coded, legend map or call 704-484-6846 or search for your garbage collection day click on the Interactive Map link.
- Beer or wine will be sold and served in social district cups by permittees in the social district.
- Uptown Shelby's Social District will take effect on July 1, 2024.
- Containers must be placed at the curbside before 7:00 a.m. on your collection day (and may be set out the night before). Please remove container from the curbside by 10 p.m. the day of collection.
- Brown roll-out containers must be place just behind the curbside with the handles facing the house. They should be at least three feet away from mailboxes, signs, utility poles and other obstructions. Please do not place containers under trees or near parked vehicles, as the truck may not be able to service your container.
- Sight distance complaints may be made by calling the Administrations Office at 704-484-6846.
- Contact Ben Yarbro at 704-484-6840
- Replacing traffic signs stolen or vandalized costs $120.00 per sign to replace. All signs are routinely replaced as they become faded and lose their reflectivity. They may look OK in the daytime but at night they are not as bright as required and are hard to see. Safety of the traveling public is very important.