Report an Outage

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Report a Power Outage

If you are a City of Shelby electric customer, and experience a power outage at your home or business, you can quickly report it one of two ways.  **Please stay away from all downed electric lines and always treat them as if they are energized!**

Power Outage

 Click the power outage icon to report an outage online, or

 Phone

 Call 704-484-6866 and select option 1 to report an outage.

 If you are a Duke Energy customer, please call Duke Energy directly to report your outage and for outage updates.

 

Report a Street Light Problem

     Lamp Post

 Click the street light icon to report a City of Shelby light problem.

If you are a Duke Energy customer, please call Duke Energy directly to report the street light problem.