Duties

Our Water Distribution Department is responsible for the management, maintenance, cleaning and
inspection of 228 miles of potable water mains and five (5) above ground storage tanks.  Other responsibilities include maintenance of 82 miles of utility right of ways.

This department employs 14 highly trained full time employees.  Our personnel hold State certifications and NC Water Treatment facility certifications.

In order to provide quality service to our customers, interruptions to service are quickly resolved as employees are on call 24 hours a day, seven days a week to correct any problems occurring on the City’s water delivery system.   Being highly visible to the public as they work along or near streets throughout the City, the department practices work safety in order to protect employees while fulfilling our commitment to provide service in a responsive and reliable manner.

Other Important Information

• View Service Area
• View Water Rate Schedules here
• Start Service
• Understanding Your Utility Bill
• Payment Options
• Water Availability Requests - Contact Cameron Howell, Utilities Project Coordinator
• View Backflow Prevention/Cross Connection Program

• AWWA
• NCWOA

For more information, contact:

Chad Hubbard, Field Operations Superintendent/ORC
Josh Humphries, Field Operations Crew Supervisor (Water)

George W. Clay, Jr. Utility Operations Center

824 W Grover Street, Shelby, NC 28150

(PO Box 207, Shelby, NC 28151-0207)

Phone: 704-484-6840 * Fax: 704-484-6808

Office Hours: 7:30 am – 4:00 pm Monday - Friday

Before construction, excavation or digging is done on your premises, call 811 to have underground utility owned lines located and marked.

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